Shipping & Returns Policy

Shipping & Delivery – FashionMe

Order Processing Time

All orders are processed and dispatched within 3–5 business days (Monday to Friday).

Please note:
During busy periods, promotional events, or sale seasons, dispatch times may be delayed due to increased order volume.

 

International Shipping with DHL

We partner with DHL, one of the world’s fastest and most reliable couriers, to deliver your order straight to your doorstep.

✔️ Signature required on delivery
✔️ Worldwide shipping to most regions
✔️ Reliable tracking through DHL’s global platform

Please ensure your shipping address and contact details are correct at checkout. Incorrect information may result in delaysor the parcel being returned to us at your own cost.

 

Delivery Times

Once dispatched, your order will typically arrive within: 7–10 business days Delivery times may vary depending on your location.

Rural and remote areas may experience longer shipping timeframes.

 

Customs, Duties & Taxes

For international orders:

• All customs duties, taxes, and import fees are the responsibility of the customer.• We recommend checking with your local customs officefor the most accurate information.

Shipping Delays & Holiday Periods

We always strive for prompt delivery, but please note the following:

• Public holidays and local customs clearance times may cause delays.• During peak periods or sale events, dispatch and delivery may take longer than usual. 

📩 If your delivery is time-sensitive or you’re unsure, contact our Customer Care team at info@shopfashionme.com for assistance.

 

Track Your DHL Delivery

Once your order ships, you’ll receive a shipping confirmation email with your DHL tracking number.

Track your order here:
Track your DHL parcel

Note: It may take up to 48 hours for your tracking link to become active.
If you haven’t received tracking details, email us at info@shopfashionme.com

 

Order Cancellation & Changes

We are unable to cancel an order once it has been processed.If you need to change your shipping address or product selection, please contact us immediately at info@shopfashionme.com We will confirm whether your order can still be updated.

 

Item Availability & Out of Stock Products

On rare occasions, an item may become unavailable after your order is placed. If this happens:

• Our team will notify you by email.• You’ll be offered a replacement item or a full refund to your original payment method. 

📨 Need Help with Your Order?

Our friendly Customer Care team is here to help.
Contact us anytime at info@shopfashionme.com for delivery support, order updates, or tracking assistance.